HSBC Bank Oman S.A.O.G has operated in the Sultanate since 1948. It provides a wide range of banking services for both corporate and individual customers. In recent years HSBC Oman has expanded to over 90 branches and in addition has a full-service trading operation, private banking operation, and a custodial service for the Muscat Securities Market. In Oman, the HSBC Group is represented by HSBC Bank Oman S.A.O.G. In June 2012, HSBC Bank Middle East´s Oman operations merged with Oman International Bank (OIB), an Omani bank with a rich heritage in the Sultanate which was a public listed joint stock company listed on Muscat Securities Market (MSM) and was renamed as HSBC Bank Oman S.A.O.G (HBON). HSBC has been present in Oman since 1948 and for two decades was the only bank operating in the country. In 1970, it assisted in the first issue of the Omani currency. Over the years, the bank has delivered a number of “firsts” for Oman, including the first to launch ATMs, provide international ATM cash withdrawals, introduce an online banking system and to offer commercial electronic banking through its product “Hexagon”.
Today, HSBC Bank Oman provides a wide range of banking services for both corporate and retail customers. HSBC Bank Oman offers a full range of Retail Banking & Wealth Management services such as Current and Savings accounts, Time Deposits, packaged financial products including HSBC Premier and Advance, Credit Cards, Personal Loans and Home Loans. The bank has several dedicated 'Premier' Customer Service Centres in key expatriate residential areas. In 2012, HSBC merged with Oman International Bank and by the end of 2012 all OIB branches had been rebranded as HSBC Bank Oman S.A.O.G. Unfortunately the service has deteriorated after the merger. HSBC Advance Credit Card and HSBC Premier Credit Card holders receive various unpublished benefits such as a complimentary copy of the 'Entertainer' voucher book and access to the Plaza Premium Lounge at Muscat International Airport. HSBC has in recent years upgraded its services to include Mobile Banking, Phone Banking and Internet Banking including the recent introduction of the SecureKey and apps available on the Apple app store. They also offer SMS alerts for all transactions that take place on the account including withdrawals, transfers and purchases. HSBC Advance and Premier customers have access to the 'Global View' service with HSBC allowing them to link overseas HSBC accounts and make instant transfers between all of their international accounts. Advance and Premier customers also have dedicated and exclusive Customer Services Centres in Madinat al Sultan Qaboos and Azaiba, in addition to dedicated service areas in certain main branches such as Qurum and Ruwi.